Duty Manager

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter and be knowledgeable on Marriott Bonvoy information. Ensuring the team complies with Marriott International Health Check standards. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. First responder for Emergencies. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate departments when necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting and Marriott ...