Job Description

Responsibilities:

  • Ensure the smooth running of operations on a day-to-day basis in a proactive manner.
  • Support and assist all Front Office operations.
  • Welcome guests and visitors in a friendly, prompt, and professional manner.
  • Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems.
  • Understand and carry out duties in line with Hotel Safety and Emergency procedures.
  • Foster team synergy to drive teamwork and achieve results.
  • Perform check-in and check-out procedures using the property management system, adhering to the guidelines set by the hotel.
  • Work closely and coordinate with other operating departments (e.g., Housekeeping, Engineering, F&B) to achieve results and guest satisfaction.
  • Check all correspondence of the day’s arrivals to familiarise yourself with all arriving guests and their needs, and follow up as required.
  • Control daily rooms ...

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