Job Description

Job Description

  • Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
  • Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
  • Ensure the smooth running of service when you are on duty.
  • Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
  • Be flexible in assisting around the Hotel in response to business and guest needs.
  • Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
  • Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
  • Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
  • Assist in the trai...

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