Job Description
Job Description
- Oversees the daily management of the guest experience, providing hands-on guidance and support to all departments where necessary.
- Ensures the alignment of service standards and operating procedures with the wants and needs of hotel guests.
- Ensure the smooth running of service when you are on duty.
- Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.
- Be flexible in assisting around the Hotel in response to business and guest needs.
- Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.
- Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.
- Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.
- Assist in the trai...
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