Duty Manager

Job Description - Duty Manager (HOT0CAF1)

Job Description

Duty Manager (HOT0CAF1)

Work Locations

Hilton Toronto – 145 Richmond Street West, Toronto, M5H 2L2

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long‑stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet...