Job Description

🚀 Hiring: Dynamics 365 Solution Architect | Chennai & Hyderabad | Hybrid

We are looking for an experienced Dynamics 365 Solution Architect to lead the design of enterprise‑scale Customer Service solutions using D365, Power Platform, and Dataverse .

📍 Location: Chennai / Hyderabad

🏢 Hybrid: 3 days onsite per week

What You’ll Do

  • Architect end‑to‑end solutions on Dynamics 365 Customer Service
  • Design scalable Dataverse models, security, and governance
  • Lead integrations with contact center platforms (Omnichannel, Genesys, LiveVox, Five9, etc.)
  • Enable voice/chat/email channel integration & CTI capabilities
  • Drive solutions using D365 Insights , analytics, and Power BI
  • Lead integration patterns using Power Automate, Azure, GCP, API Mgmt
  • Guide ALM, best practices, and mentor development teams <...

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