Dynamics 365 Contact Centre Architect

We are looking for a Dynamics 365 Contact Centre Architect to join our growing team focused on delivering next-generation, AI-powered contact center solutions. This is a strategic technical leadership role at the forefront of Microsoft's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions which will include automation and data-driven intelligence to drive transformative customer experiences.

As a key member of our Contact Center go-to-market (GTM) initiative, you will collaborate with pre-sales, industry experts, delivery teams, and Microsoft to define and execute scalable, intelligent solutions built on Dynamics 365 Contact Center, Azure Communication Services, Teams Voice, Power Platform and Microsoft Copilot creating powerful agent and customer experiences across industries.

Key Responsibilities