Dynamics 365 CRM Support Engineer

Overview

At EY we aim to shape your future with confidence. Join EY to help build a better working world and work with a globally connected, diverse team focused on technology and collaboration. The opportunity involves supporting Microsoft Dynamics 365 (D365) and potentially other applications that impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) and collaborate with exceptional technologists on a bespoke design system.

We are looking for an Australian citizen who will require security clearance for the role based in Tarndanya, Adelaide. Roles may be adjusted to flexibly accommodate reduced hours; please discuss options with us.

Your key responsibilities

• Resolve client requests promptly according to agreed delivery timelines and monitor all channels (email, ITSM tickets, phone).
• Maintain accurate documentation including technical processes and support materials for...