Job Description

Description

Troon is seeking a skilled Microsoft D365 Platform Architect & Hands-on Developer to join our team. The ideal candidate will have extensive experience in implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, with primary focus on CRM/Customer Experience, Integrations & Environment Management. You will work closely with stakeholders to understand business requirements and translate them into technical solutions. 


Additionally, as a hands-on developer, you will play a key role in the design, development, and customization of Microsoft Dynamics 365 (D365) solutions to meet the unique needs of our organization. This role requires a deep understanding of D365 architecture, customization capabilities, and development tools, as well as strong programming skills and a commitment to delivering high-quality solutions. The ideal candidate will have a proven track record of developing customizations, extensions, and integrations within the D365 platform, as well as the ability to collaborate effectively with cross-functional teams. 


Key Responsibilities: 


Leadership & Architecture Design:

  • Develop and implement architectural solutions for Dynamics 365 CE ensuring best practices in scalability, security, and performance. 
  • Includes Overarching System Architecture (including other systems that integrate with F&O such as CE and/or UKG).
  • Oversee & Review Internal & External development to ensure high quality delivery according to approved design specifications. 

    • Environment Management:  

  • Orchestrate & Manage all code deployments/releases on the D365 Platform (CRM/FnO/Integrations) 
  • Manage 6 current environments – upgrades & refreshes 
  • Manage integrated applications – upgrade & test as needed 
  • Implement & Adhere to SDLC Best Practices & Processes 

    • Solution Development:

  • Design, develop, and implement customizations and extensions to the D365 platform using tools such as Power Platform, Power Automate, Power Apps, and Azure DevOps. 
  • Develop integrations between D365 and other systems or applications, leveraging APIs, web services, and middleware. 
  • Customize D365 forms, views, workflows, and reports to meet business requirements. 
  • Write and maintain clean, efficient, and well-documented code following best practices and development standards. 
  • Design, implement & maintain integrations between Dynamics 365 and other systems (e.g., ERP, CRM, third-party applications) using APIs and middleware. 

    • Technical Analysis & Design:

  • Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner. 
  • Collaborate with business analysts, stakeholders, and end-users to gather requirements (for new enhancements as well as bug fixes) and translate them into technical solutions. 
  • Conduct technical feasibility assessments and provide recommendations for solution design and architecture. 
  • Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams. 

    • Training & Mentorship:

  • Train and mentor junior developers and team members on Dynamics 365 best practices and new features. 

    • Testing & Documentation:

  • Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations.
  • Share test plans with BAs to help build robust QA & Regression Test Suite. 
  • Troubleshoot and resolve issues encountered during testing, deployment, or production use. 
  • Conduct technical feasibility assessments and provide recommendations for solution design and architecture. 

  • Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams. 

    • Continuous Improvement:

  • Stay up to date with the latest updates, features, and best practices related to D365 development. 
  • Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability. 
  • Lead & participate in code reviews, knowledge sharing sessions, and other collaborative activities to foster a culture of continuous improvement. 

  • Streamline processes – from technical deployments & environment management to business app usability.

    • Education/Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or related field. 
  • 7+ years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment. 
  • 5+ years of experience in D365 Platform environment management.
  • Experience with Dynamics 365 integrations using Microsoft Dataverse and other third-party connectors. 
  • Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform – specifically CE. 
  • In-depth knowledge of D365 customization and development tools, including Power Platform, Power Automate, Power Apps, and Azure DevOps. 
  • Expertise in D365 architecture, configuration, customization, and integration with other enterprise systems. 
  • Strong programming skills in languages such as C#, JavaScript, .NET, TypeScript, and SQL. 
  • Ability to work independently and collaboratively in a fast-paced environment. 

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. 

    • Certificates/Licenses:

  • Microsoft certifications in Dynamics 365 or related technologies (e.g., MB-400: Microsoft Power Apps + Dynamics 365 Developer) are a plus. 

    • Job Knowledge, Skill, and Ability Preferences:

  • Must be a self-starter with the ability to take initiative and drive positive changes. 
  • Ability to study, analyses and interpret complex information in order to improve practices or develop new approaches. 
  • Must be a problem solver and critical thinker that can challenge preconceived notions, observe, research and interpret data and process results to drive process improvement and innovation. 
  • Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations. 
  • Experience and maturity to handle confidential and sensitive data and information. 
  • In-depth understanding of CRM Systems, power apps, flows, business processes, industry standards & internal controls.
  • Must be able to distill complex concepts and communicate effectively to both executive sponsors and end users, and technical and non-technical team members and customers. 

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