Job Description

Dynamics 365 Solution Architect

Location: Hyderabad/Chennai/Noida

Start Date: within 2 weeks

Experience: 10–14 years


About the Role

We are looking for a seasoned Dynamics 365 Solution Architect to design and lead enterprise-scale solutions on Dynamics 365 Customer Service and the Power Platform . You will define architecture, data models, and integrations while ensuring scalability, security, and performance.


What You’ll Do

  • Architect end-to-end solutions using D365 Customer Service and Dataverse , including model-driven apps, workflows, dashboards, and case management.
  • Lead integration with contact center platforms (Omnichannel, Genesys, Five9, etc.), enabling voice, chat, email, and digital channels.
  • Design secure data models, governance standards, and reporting frameworks with Power BI an...

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