Dynamics 365 Solution Architect

Dynamics 365 Solution Architect

Location: Hyderabad

Start Date: within 2 weeks

Experience: 10–14 years

About the Role

We are looking for a seasoned Dynamics 365 Solution Architect to design and lead enterprise-scale solutions on Dynamics 365 Customer Service and the Power Platform. You will define architecture, data models, and integrations while ensuring scalability, security, and performance.

What You'll Do

• Architect end-to-end solutions using D365 Customer Service and Dataverse, including model-driven apps, workflows, dashboards, and case management.
• Lead integration with contact center platforms (Omnichannel, Genesys, Five9, etc.), enabling voice, chat, email, and digital channels.
• Design secure data mo...