Job Description

Our client is entering the hypercare phase of their Microsoft Dynamics 365 Finance & Operations rollout and is seeking an Application Support Specialist to provide hands-on, floor-level support to operational users.

This role is focused on stabilization and adoption — supporting warehouse and production teams as they work in the new system, resolving day-to-day issues, delivering user guidance, and helping ensure business continuity during early-stage operations.

Responsibilities

  • Provide front-line application support for Dynamics 365 F& O users across: Warehouse Management (WMS), Production and Supply Chain
  • Act as the primary on-site support resource during hypercare
  • Troubleshoot functional issues in real time and escalate complex items to the implementation team
  • Support end users directly on the warehouse/production floor
  • Deliver informal training, coaching, and workflow guidance as users adapt to the new tools
  • Help stabil...

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