E- Commerce Assistant Manager

Greeting from Focus Point Vision Care Group!
This role is to support the E-Commerce Manager / Head of Department in overseeing end-to-end e-commerce operations, driving online sales growth, improving operational efficiency, and ensuring alignment between online platforms and physical retail strategies.

Key Responsibilities

1. E-Commerce Operations & Performance

• Assist in managing daily e-commerce operations, including website, marketplaces, order fulfilment, and post-sales processes.

• Monitor and analyse e-commerce performance metrics such as sales, traffic, conversion rate, and average order value, and propose improvement initiatives.

• Review existing processes and SOPs, identify gaps, and recommend enhancements to improve efficiency and customer experience.

2. Platform & Content Management

• Manage and optimise the company website and various online selli...