Job Description

Cannock

8:30am – 5:00pm (Mon – Thurs)

8:30am – 4:00 pm (Friday)

Role Overview

We are looking for a hands-on E-commerce & Customer Operations Specialist to manage our web shop, drive online customer adoption, and support order processing. This is a varied role with the opportunity to focus on either:

  • IT & AI improvements – streamlining processes and supporting internal systems, or
  • CRM & outbound customer activity – managing customer records, follow-ups, and nudging orders online.

    • The successful candidate will also provide cover for order and enquiry processing when the primary order processor is unavailable.

    Key Responsibilities

  • Web Shop Administration & Performance
  • Act as web shop administrator, updating product/catalogue data (bulk uploads, images, attributes) and managing user accounts
  • Monitor web shop performance ...

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