E-Commerce Customer Service Respresentative

Job Summary



The E-Commerce Customer Service Representative (CSR) is responsible for handling customer

inquiries, complaints, and disputes across Lazada, Shopee, and TikTok platforms. This role

ensures timely and accurate responses to customer concerns, proper filing and monitoring of

disputes and claims, and close coordination with internal teams to maintain high store ratings

and platform compliance.



Key Responsibilities

Customer Support

 Respond to customer inquiries via chat and platform messaging tools in a timely and

professional manner.

 Handle concerns related to orders, deliveries, product issues, refunds, and returns.

 Ensure compliance with platform response time and customer service SLAs.

Dispute & Claims Handling

 File disputes and claims accurately on Lazada, Shopee, and TikTok Seller Centers.

 Prepare, upload, and manag...