Job Description

A leading BPO service provider in the Philippines is seeking a Customer Success & Retention Specialist to support and retain e-commerce retail customers. This role involves maintaining proactive communication and resolving operational issues, with success measured by customer retention and satisfaction. The ideal candidate should have 5 years of experience and be comfortable with high volumes of calls and emails, and thrive in a fast-paced environment. Hourly pay ranges from $7.00 to $8.00.
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