E-commerce Customer Support Manager

Fully Remote

We are hiring on behalf of a fast‑growing, international direct‑to‑consumer (DTC) ecommerce wellness brand with a strong presence in Europe and a rapidly expanding global customer base. This science‑backed brand is built around simplicity, transparency, and real results—serving customers across multiple markets through a lean, high‑performing remote team. With consistent year‑on‑year growth, the company is now ready to elevate its customer support function to a world‑class, scalable operation.

About the Role

This is a senior, high‑impact leadership role for an experienced Customer Support Manager / Director who will take full ownership of the customer support organization. You will be responsible for transforming an operator‑led setup into a structured, scalable, and performance‑driven support function—while freeing senior leadership from day‑to‑day support involvement. You’ll work closely with the CEO and Operations leadership and have full...