Job Description

Responsibilities

  • Be the single point of contact and Level 1 escalation between Food Delivery Aggregators and Regional Operations Teams for all operations-related requests/queries/complaints.
  • Create/Consolidate new outlet onboarding/change of ownership requests and share it with the respective Food Delivery aggregators S(wiggy, Zomato, etc. )as per requisites, every week. Follow-up till Go Live.
  • Resolve all customer/store operations-related complaints about orders placed on Food Delivery platforms received on email/ WhatsApp groups/social media, etc.
  • Escalate to relevant stakeholders and hand-hold till resolution. Maintain shared trackers for various types of requests/complaints raised to and /or by Food Delivery Partner teams, and regularly update the status in the tracker from time to time.
  • Follow up on discrepancies wrt weekly orders payout SOAs/Payments from Food Delivery Aggregators, highlighted/reported by the Accou...

Apply for this Position

Ready to join The ThickShake Factory? Click the button below to submit your application.

Submit Application