E-commerce Lead

Ref:MY46954


TYPE: Permanent contract (6-month probation period)

WORKING HOURS: Monday to Friday, 40 hrs/week

SALARY: €60k-€72k, depending on experience

START: ASAP

LOCATION: Krefeld, Germany (Office-based, but 1 day per week home office is possible)



E-commerce Lead RESPONSIBILITIES:



E-commerce Strategy & Operations

•Develop and execute the overall e-commerce sales strategy for both the online store and Amazon

• Manage daily E-commerce operations, including product listings, pricing, campaigns, and stock coordination

• Oversee inventory levels and stock movement to ensure product availability and minimize overstock or shortages

• Optimise product content, images, and descriptions to enhance conversion and search visibility

• Plan and implement promotional activities, digital marketing campaigns, and seasonal sales initiatives

• Monitor and analyse key performance metrics to identify areas for improvement

• Stay current on E-commerce trends, platform developments, and competitor activities to maintain a competitive edge



Market & Sales Leadership

• Oversee and strengthen the brand’s online presence in Europe

• Supervise and guide an E-commerce sales team, leading strategic planning, target setting, and performance reviews

• Manage customer promotions, leveraging feedback to refine the sales and E-commerce experience

• Analyse consumer behaviour and market trends to develop actionable sales and marketing strategies



Customer Support & Experience

• Supervise customer service processes for E-commerce orders to ensure timely, accurate, and professional responses

• Resolve escalated customer issues related to orders, returns, or product inquiries

• Use customer feedback and analytics to improve service quality and enhance the overall online shopping experience

• Coordinate with logistics and warehouse teams to ensure smooth order fulfilment and after-sales support



E-commerce Lead IDEAL CANDIDATE:



• 3-5 years of experience in e-commerce and/or sales roles, preferably within the sports industry, or consumer goods industry

• Fluency in both German (business-level) and English is required

• Bachelor’s degree in Marketing, Business, Sales, or a related field (or equivalent experience)

• Strong knowledge of E-commerce platforms, digital marketing tools, and German market dynamics

• Proven track record of achieving sales targets and managing sales teams effectively

• Exceptional communication, leadership, and project management skills

• Proficiency in data analytics tools, CRM systems, and market analysis