E-Commerce Operations Manager

Responsibilities

• Oversee end-to-end warehouse operations, including inbound receiving, storage, order picking, packing, and outbound fulfillment.
• Ensure accurate and timely processing of daily eCommerce orders across multiple marketplaces (e.g. Shopee, Lazada, Shopify, TikTok).
• Act as the main point of contact for clients on operational matters; resolve service issues and inquiries promptly.
• Lead onboarding of new clients, including SOP development, WMS setup, and end-to-end process walkthroughs.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and service quality.
• Monitor and analyze key operational KPIs such as order turnaround time, order accuracy, inventory variance, and team performance.
• Manage and coach warehouse team leads, supervisors, and floor staff; oversee manpower planning, rostering, and workload allocation.
• Collaborate closely with customer service, technology, sale...