E-commerce Sales & Customer Service Representative

About TalentPop App

At TalentPop App , we are dedicated to helping high-growth e-commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

Key Responsibilities: Service, Sales, and Success

• Sales Conversion: Proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).
• Revenue Recovery: Implement targeted efforts for abandoned cart assistance and manage subscription recovery and win‑back campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).
• Customer Advocacy: Serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.
• Order Excellence: Efficiently manage all post‑purchase and order...