e-commerce

IN VDSDF lFunctions:ccxcc

We are looking for a professional with a minimum of 2-3 years experience in a similar position.

Depending on the direction of Customer Service, you will be responsible for :

- Answering calls and communications of the Company's customers.

- Assist customers in consultations, requirements and complaints.

- Creating, registering and following up on the cases raised for their satisfactory resolution.

- Collaboration and assistance between the different departments and delegations of the Company. Redirection of cases to the corresponding department when required.

- Collaboration in documentation tasks, registration and translation of cases.

Training:

Degree in Business Administration, Finance

Languages: Essential bilingual in German and advanced English.

Advanced handling of office automation tools.

Knowledge of customer service applications, reporting and metrics will be...