E-commerce Specialist

Job Description

• Record all customer interactions and keep customer information updated in company systems (e.g., ERP, CRM)
• Respond to customer inquiries quickly and professionally through phone, email, live chat, or social media
• Assist in updating product descriptions and posting content for marketing and social media
• Provide clear and accurate information about products, services, prices, availability, and company policies
• Handle customer concerns related to order status, shipping, and delivery schedules
• Coordinate with the sales and warehouse teams to ensure smooth processing of orders and on-time delivery
• Help collect customer feedback and suggestions to support marketing and product improvements

Job Qualifications

• Graduate of Marketing/business course
• Minimum of 2 years in a sales, marketing and/or ecommerce role
• Experience in managing e-commerce pla...