E-Commerce Store Management Staff

Key Responsibilities

Strategy & Growth

• Develop and implement the overall e-commerce strategy to achieve revenue, profitability, and customer satisfaction goals.
• Identify growth opportunities in new channels, partnerships, and online trends.

Online Platform Management

• Manage e-commerce presence on marketplaces (Lazada, Shopee, TikTok Shop)
• Optimize pricing, promotions and campaigns to maximize visibility and conversion.
• Coordinate with fulfillment team and business development team to ensure seamless order fulfillment and inventory management.

Data & Analytics

• Analyze sales performance, customer behavior, and platform insights to inform decision-making.
• Provide regular reporting on KPIs, campaign performance, and competitive benchmarking.

Customer Experience

• Ensure a best-in-class customer journey, from discovery to post-purchase, across al...