Job Description
About the role
Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.
What you'll be doing
Handling customer inquiries, issues and requests via email, chat and other non-voice channels
Providing prompt, professional and courteous service to ensure customer satisfaction
Documenting customer interactions and maintaining accurate records
Troubleshooting and resolving customer queries in a timely manner
Identifying opportunities to improve customer experience and processes
Collaborating with cross-functional teams to address customer needs
What we're looking for
At least College grad - no experience required, good communication skills in a customer service or ecommerce support role
Talent Outsourcing Channel Solutions is seeking an experienced Ecommerce Account - Non Voice to join our team in Taguig City, Metro Manila. This is a full-time position where you will be responsible for providing exceptional customer service to our ecommerce clients.
What you'll be doing
Handling customer inquiries, issues and requests via email, chat and other non-voice channels
Providing prompt, professional and courteous service to ensure customer satisfaction
Documenting customer interactions and maintaining accurate records
Troubleshooting and resolving customer queries in a timely manner
Identifying opportunities to improve customer experience and processes
Collaborating with cross-functional teams to address customer needs
What we're looking for
At least College grad - no experience required, good communication skills in a customer service or ecommerce support role
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