E21-320 Sales Support Representative

Job Purpose

Sales Support Representatives enable Sales AE's to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible

Key Responsibilities

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:

PROVIDE PRIMARY POINT OF CONTACT & HANDLE ENQUIRIES AND REQUESTS

· Prompt responses to phone calls and emails

· Redirect requests/issues to appropriate functions

· Ownership of issues through to resolution

· Refer to Common Requests for examples

· Provide information on our solutions and services

· Answer product questions

· Uncover new opportunities

· Transition potential opportunities to Sales

COMMUNICATE WITH FIELD REP

· Interact with Sales AE to ensure PS request to provide SOW

· Interact with Sales A...