Job Description
About the Role
We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our Merchant Expert team. This is not a typical reactive support role, you'll take ownership of merchant relationships, anticipate issues before they arise, and go the extra mile to ensure exceptional outcomes. You'll handle high-impact situations, including escalations from account managers and complex restaurant ownership changes, with confidence and care. Success in this role means picking up the phone before problems escalate, driving retention with strategic outreach, and finding win-win solutions that strengthen partnerships. We want someone who thrives on solving challenges, communicates with clarity, negotiates effectively, and takes pride in exceeding merchant expectations.
What the Candidate Will Do
Escalation Management:. Act as the POC for merchant escalations from account managers. Take full ownership, investigate, find root causes, and...
Apply for this Position
Ready to join Uber? Click the button below to submit your application.
Submit Application