Job Description

Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.

We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.

About the job

We are seeking a capable and confident Account Manager to join our team. You will be responsible for managing client accounts, which includes handling Zendesk tickets, conducting regular online check-ins, addressing escalations, building reports, and maintaining overall client relationships.

What will you do

  • Managing and resolving client inquiries through Zendesk support system
  • Conducting regular online check-ins with clients to ensure satisfaction and address concerns
  • Creating and delivering detailed reports to clients and internal stakeholders to improve processes and systems
  • Coordinating with internal...

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