Job Description
eCommerce Customer Experience Agent
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
The eCommerce Customer Experience Manager also supports the AMS Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.
**How you'll make your mark**:
- Single point of contact for internal and external customers for any technical request related to B2B portals.
- Accountable for B2B portal technical maintenance
- B2B new user creation and maintenance
- Act as control tower between internal/external customer and IT functional groups.
- Supports a variety of systems/tools related the B2B portal (Elite, OIS, ePrime, B2Bi, GEM, HPP, CCA, etc.)
- Techdirect/SFDC eCommerce Support ticket management
- AMS SFDC Queue Management for Config & Pricing activities
- eOrder Fallout management and troubleshooting
- Special HyperCare Management as required.
- Sup...
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
The eCommerce Customer Experience Manager also supports the AMS Public Sector operation by new user setup and maintenance, generic catalog maintenance and quality assurance processes.
**How you'll make your mark**:
- Single point of contact for internal and external customers for any technical request related to B2B portals.
- Accountable for B2B portal technical maintenance
- B2B new user creation and maintenance
- Act as control tower between internal/external customer and IT functional groups.
- Supports a variety of systems/tools related the B2B portal (Elite, OIS, ePrime, B2Bi, GEM, HPP, CCA, etc.)
- Techdirect/SFDC eCommerce Support ticket management
- AMS SFDC Queue Management for Config & Pricing activities
- eOrder Fallout management and troubleshooting
- Special HyperCare Management as required.
- Sup...
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