ECommerce Customer Experience Executive

Want to be a part of a premium company that celebrate enduring craftsmanship, considered design, and a warm, personalised approach to service?
As a ECommerce Customer Experience Executive, you will be central to shaping exceptional e‑commerce service. You will act as the primary point of customer contact, delivering tailored support that reflects our refined brand identity and the unique nature of our collections.
 
Key Responsibilities

• Engage with customers directly via telephone and electronic communication, providing attentive and personalised support
• Manage all direct customer orders in accordance with internal sales and fulfilment processes
• Respond efficiently to general enquiries, order‑specific questions, and bespoke requests
• Provide clear updates on order status, delivery timelines, and logistics
• Accurately record all customer interactions within the CRM system
• Resolve complex customer conc...