Ecommerce Customer Service Representative

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.

Job Duties Include:

• Answering customer service phone calls, live chats, and emails from customers and suppliers
• Following up with customers and suppliers via email, phone, and live chat
• Quoting inventory, lead-time, and pricing data to customers
• Working cross-functionally with sales, product, marketing, and operations teams
• Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
• Creating/updating supplier POs
• Updating customer orders with tracking, backorders, etc.
• Order fulfillm...