Job Description
As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.
Key Responsibilities
- Address customer issues, concerns, and inquiries through our dedicated customer service channels
- Proactively identify effective solutions to resolve customer concerns promptly and efficiently
- Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
- Assist in managing our ecommerce websites and ensure their smooth operation
- Create compelling write-ups for our brands to support marketing initiatives
Job Qualifications
- Bachelor's degree in any field
- Preferably with 1-2 years of experience in E-Commerce or customer service
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