Job Description
- Reply to and manage customer enquiries across online platforms
- Manage and grow e-commerce sales on platforms such as Amazon, Shopee, Lazada, TikTok Shop, etc.
- Monitor product listings, pricing, promotions, and stock availability
- Handle customer returns, exchanges, and related follow-ups
- Plan, join, and execute online campaigns and platform-led promotions
- Set up and manage online flash deals and special sales events
- Extract and prepare monthly performance reports for each e-commerce platform
- Analyze sales data and platform insights to track performance and identify growth opportunities
- Propose and implement ideas to increase sales and conversion rates
- Develop strategies to reduce customer enquiries and return rates
- Plan and execute basic marketing activities, including social media postings
- Coordinate with internal teams to ensure smooth order fulfillment and customer experience
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