eCommerce Fulfillment Operations Excellence Manager

Responsibilities

• Process Improvement: Identify & improve the current fulfillment workflows, focusing on lead time reduction, fulfillment accuracy, return management and service quality enhancements.
• Performance Monitoring & Analysis: Develop and track key performance indicators (KPIs) like On-Time Delivery Rate, Order Accuracy, Cycle Time, Fulfillment Costs, Return Refunds and Claims.
• Inventory Management: Optimize inventory levels and placement across fulfillment centers to minimize stockouts and reduce carrying costs. Work closely with Demand Planning, Merchandising & Warehouse teams.
• Courier & Logistics Management: Work closely with third party logistics (3PL) providers to improve delivery times and reduce shipping costs.
• Fulfillment and Warehouse Operations: Conduct regular operational audits within the warehouse to identify opportunities for improvement. Develop and maintain Standard Op...