Ecommerce Manager

Job title: Ecommerce Manager

Location: Vaishali Nagar-Jaipur

Experience: 3- 7 years

Salary- 35,000- 60,000.

Job Summary: The E-Commerce Officer will be responsible for managing and optimizing our presence across all e-commerce platforms, including but not limited to Amazon, Flipkart, and TATA Cliq online store. The ideal candidate will have a strong understanding of e-commerce best practices, digital marketing, and customer engagement strategies. This role requires a proactive and results-driven individual who can effectively coordinate with various departments to ensure seamless e-commerce operations.

Key Responsibilities:

1. Platform Management:

• Manage product listings, descriptions, images, and pricing across multiple e-commerce platforms Ensure all products are accurately represented and optimized for searchability and conversion
• Monitor and analyze product performance and make data-driven decisions to improve sales and visibility

2. Inventory and Order Management:

• Coordinate with the inventory team to ensure stock levels are maintained and accurately reflected online
• Oversee the order fulfillment process, ensuring timely and accurate delivery to customers
• Resolve any issues related to orders, including returns, refunds, and customer complaints

3. Marketing and Promotions:

• Develop and implement e-commerce marketing strategies, including promotions, discounts, and advertising campaigns
• Collaborate with the marketing team to create and execute digital marketing initiatives, such as email campaigns and social media promotions
• Analyze campaign performance and adjust strategies as needed to maximize ROI

4. Customer Engagement:

• Monitor customer feedback and reviews on e-commerce platforms, responding to inquiries and resolving issues promptly
• Implement strategies to enhance customer satisfaction and retention
• Gather and analyze customer data to identify trends and opportunities for improvement

5. Reporting and Analysis:

• Generate regular reports on e-commerce performance, including sales, traffic, conversion rates, and customer behavior
• Conduct competitor analysis to stay informed about market trends and adjust strategies accordingly
• Provide insights and recommendations to senior management based on data analysis.

Qualifications:

Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field.

Proven experience in managing e-commerce platforms, preferably in a similar industry

Strong understanding of SEO, SEM, and digital marketing principles

Proficiency in using e-commerce management tools and platforms

Excellent analytical and problem-solving skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team in a fast-paced environment

Attention to detail and a high level of organizational skills.