Ecommerce Manager

Our client, a Canadian-owned and operated wholesale food service company, is seeking a Manager of E-Commerce to lead day-to-day operations and execution of the e-commerce channel during a period of substantial growth. Reporting to the Director of E-Commerce, the Manager of E-Commerce will own operational performance, platform management, and delivery of new initiatives from concept through launch all while optimizing both customer satisfaction and bottom-line results.

Responsibilities

• Business Ownership
  • Own day-to-day operations and serve as final decision-maker for the e-commerce channel, including revenue performance, gross margin, order flow, fulfillment coordination, and SLA adherence
  • Monitor and drive achievement of aggressive growth targets (traffic, conversion, AOV, revenue) while protecting margin and customer satisfaction metrics
• Initiative Ownership ...