Ecommerce & Operations

Responsibilities

• Manage website updates including homepage content, banners, imagery and product launches
• Plan and execute on-site A/B testing by preparing briefs for our developer and data reporting
• Manage Klaviyo flows, campaigns, pop-ups, segments and ongoing A/B testing
• Edit, recut and optimise short-form video content for ecommerce, paid and organic social
• Produce multiple video variations for creative testing (hooks, formats, lengths, captions)
• Use video and image-based AI tools to support content creation, editing, enhancement and testing
• Oversee SEO including metadata, product descriptions and site structure
• Research, test and implement AI and tech tools to improve ecommerce performance and efficiency

Operations / Team Support

• Oversee ecommerce operations including returns, order audits and customer inbox management
• Act as the key point of contact for warehou...