Ecommerce Operations Manager

New fashion ecommerce brand for the US market. We're looking for someone to manage the day-to-day operations in the early stages of the project.

Key Responsibilities:

• Coordinate order fulfillment and shipping operations with logistics partners

• Manage customer support (handling customer inquiries initially and later coordinating support agents)

• Website management (product uploads, copy updates, and coordination with freelancers for improvements)

• Product and packaging sourcing, including supplier negotiation

• Daily reporting of key metrics (AOV, conversion rate, session duration) and execution of improvement actions

• Coordinate invoicing with the finance team and manage monthly close