EDIFECS - Software Engineer

Position Description:

Company Profile:
Founded in , CGI is among the largest independent IT and business consulting services firms in the world. With 94, consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .


Position: Software Engineer – Application Support
Category: Healthcare IT / EDI Support
Position ID: J-
Experience: 2 – 6 Years (can be adjusted if needed)
Employment Type: Full Time
Shift: Rotational shifts (including weekends)
Work Model: As per project requirement
Notice Period: Immediate to 30 days

Position Description

Works independently under limited supervision to support and maintain EDIFECS applications in a healthcare EDI environment. The role involves handling complex technical issues, ensuring compliance with HIPAA EDI standards, and providing reliable production support. This position has a direct impact on transaction accuracy, system stability, and client satisfaction.

Your future duties and responsibilities:

Provide application support for EDIFECS-based systems and healthcare EDI transactions.

Troubleshoot and resolve complex technical issues related to EDIFECS applications.

Work extensively with HIPAA EDI transactions such as , , and .

Monitor, analyze, and resolve production issues to ensure uninterrupted EDI processing.

Develop, update, and maintain technical documentation for EDIFECS implementations and support procedures.

Collaborate with cross-functional teams to identify root causes and implement long-term fixes.

Stay updated with the latest trends and enhancements in EDIFECS and healthcare EDI standards.

Participate in shift-based support, including off-hours support as required.

Required qualifications to be successful in this role:

Must-Have Skills

Strong understanding of EDIFECS principles and architecture.

Hands-on experience with HIPAA EDI standards (, , transactions).

Proven experience in EDIFECS production support and troubleshooting.

Strong problem-solving and analytical skills.

Good understanding of healthcare payer systems and EDI workflows.

Good-to-Have Skills

Experience working in L2/L3 support environments.

Knowledge of ITIL processes and incident management.

Strong communication and interpersonal skills for client and stakeholder interaction.

Skills: