EDM Support Manager

Overview

At Kainos, support isn’t something that sits on the edge of the product. It’s part of how our customers experience who we are.

We’re growing our EDM Support team and looking for someone who enjoys working where service, product, and people meet — with customers who rely on us, teams who build and improve the platform, and the everyday reality of running a high-quality support function across regions and time zones.

Role focus

• Support delivery & service ownership — running a live service, not just tracking tickets
• Customer partnership — working closely with clients as trusted partners, not just points of contact
• Team leadership & cross-functional collaboration — helping a distributed team do their best work alongside Product and Engineering

What you’ll be doing

You’ll take ownership of how customers move from onboarding into business-as-usual sup...