EdTech Support and Community Manager

We're helping a fast-growing AI education and automation consultancy serving the German-speaking (DACH) market find a Support & Community Manager to take ownership of participant support and community experience across its flagship AI Academy.

This is a full-time, remote role supporting a 36-week B2B training program and paid community for coaches, consultants, and small businesses learning how to apply AI and automation in a practical, compliant way.

As the company scales toward 600+ active participants, this role is critical to maintaining a high-quality learning experience, fast response times, and a strong, engaged community.

Role Overview

As Support & Community Manager, you are the first point of contact for academy participants.

You'll handle support inquiries, moderate and nurture the community, manage administrative follow-ups, and ensure participants feel supported throughout their learning journey. This role blends customer support, com...