Job Description
Role Overview
We’re helping a fast-growing AI education and automation consultancy serving the German-speaking (DACH) market find a Support & Community Manager to take ownership of participant support and community experience across its flagship AI Academy.
This is a full-time, remote role supporting a 36-week B2B training program and paid community for coaches, consultants, and small businesses learning how to apply AI and automation in a practical, compliant way.
As the company scales toward 600+ active participants, this role is critical to maintaining a high-quality learning experience, fast response times, and a strong, engaged community.
As Support & Community Manager
You are the first point of contact for academy participants. You’ll handle support inquiries, moderate and nurture the community, manage administrative follow-ups, and ensure participants feel supported throughout their learning journey.
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