Job Description
Responsible for the comprehensive end-to-end customer experience strategy, the Educational Experience Manager will play an integral role in ensuring a seamless customer onboarding process, fostering customer engagement with our programs, and enhancing the overall customer experience throughout the program journey. The ideal candidate will have strong relationship-building and communication skills, a background in customer service and onboarding strategies, and a passion for creating positive customer experiences. The Educational Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.
Responsibilities:
• Support the end-to-end customer experience for AMI Training Center programs by organizing and leading program initiatives.
• Develop and implement a structured customer onboarding process for AMI pr...
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