Job Description

Job Description:



Responsibilities:

  • Provide support for Epic applications, workflows, access, printing, and integration issues.

  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.

  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.

  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.

  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.

  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).

  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.

  • Par...

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