eKAM, SEC

Job Title
: E-KEY ACCOUNT MANAGER - SPAIN, FRANCE & PORTUGAL

Location:
Madrid, Spain (Hybrid)

Scope:
70% Spain / 30% France & Portugal

Job Description

As an
E-Key Account Manager
, you will be responsible for managing and developing key digital customers across
Spain (primary market)
and
France and Portugal (secondary markets)
. You will drive profitable online growth for our brands by building joint business plans with strategic eRetailers and ensuring best-in-class execution across marketplaces and digital pure players.

You will work in close collaboration with
Marketing, Digital, Trade/Commercial, Finance, Supply Chain and Legal
teams to define commercial strategies, optimize execution and accelerate online performance across the covered markets.

Key Customers (examples, to be tailored per market)

• Amazon (Vendor)
• TikTok Shop
• Major ePharma platforms
• Beauty verticals and other strategic pure players

Key Responsibilities

Business Ownership & P&L

• Own and monitor the customer-level P&L, ensuring profitability and sustainable growth
• Lead forecasting, budgeting and commercial planning for assigned accounts, in line with targets

Account Management & Growth Strategy

• Manage commercial and operational relationships with assigned eRetailers across
  Spain, France and Portugal
• Build and execute
  strategic account plans
  to maximize visibility, conversion and sales
• Define assortment strategy, promotional calendars and activation plans by platform
• Negotiate trading terms and joint initiatives (where applicable), ensuring alignment with internal guidelines and approval processes

Performance & Execution

• Analyze performance across key KPIs (sell-in / sell-out, traffic, conversion, campaigns and assortment) and define corrective action plans with internal stakeholders

• Work in close collaboration with the Digital Shelf Manager
  to optimize the
  digital shelf and user experience
  across all platforms, ensuring best-in-class eCommerce standards:

• Content quality (PDP), SEO, images and video,
  A+ content
  (where applicable)

• Ratings & reviews, product availability, pricing strategy and correct execution of
  promotional mechanics
• Coordinate cross-functional teams (
  Trade, Supply Chain, Finance, Legal, Media/Agency
  ) to ensure flawless day-to-day execution

Launches, Promotions & Market Intelligence

• Lead
  new product launches
  online, ensuring readiness of content, stock, pricing and activation
• Plan, execute and evaluate promotional initiatives, including post-campaign performance reviews
• Monitor market trends, competition and benchmarks, identifying new eRetail growth opportunities across
  **Spain, France and Portuga

l**

Reporting Line

• The position
  reports directly to the eCommerce Lead SEC

Skills & Qualifications

• 5+ years
  of experience in similar roles (
  eCommerce Key Account Management / Digital Sales / Marketplace management
  )
• Strong knowledge of marketplaces and digital pure players and their commercial levers
• Strong analytical skills with
  advanced Excel
  and experience using
  BI tools
  (e.g. Power BI, Tableau or equivalent)
• Solid understanding of
  Amazon dynamics
  (Vendor Central / Seller Central)
• Entrepreneurial mindset, agile, hands-on and growth-oriented
• Languages:
  Fluent
  Spanish and English
  (written and spoken)
• French and/or Portuguese
  are considered a plus

Nice to Have

• Direct experience in
  ePharma
  and/or
  TikTok Shop
• Background in
  FMCG, Beauty or Health
• Experience in international environments and/or
  multi-country account management
• Exposure to
  multichannel/omnichannel
  commercial organizations
• French and/or Portuguese