Electrical - Ops Engineer/ Field Service Engineer

Location - Tripura Company Introduction - Kazam EV Tech Bangalore www kazam in is an agnostic EV charging software platform building India s largest smart and affordable EV charging network Through our partnerships with fleets CPOs RWAs and OEMs we have been able to create a robust charging network with over 3000 devices on our platform Our vision is to be the leader in EV charging in India and beyond leveraging our capabilities in software and hardware As a part of Kazam s service team you must be capable of independently handling 1 or more product groups with timely expert service and support Able to identify the root cause of the actual issue categorise the same as an app or service issue and collaborate accordingly with the concerned team to try and provide onsite resolution Ability to coordinate and collaborate with other functional internal teams to achieve lesser TAT for resolutions and in turn customer delight Roles And Responsibilities 1 Re...