Electronic Trading Operations Specialist

Job Description:

We are seeking an experienced professional to provide expert support for our electronic trading operations. This role will involve working closely with internal stakeholders to resolve technical issues and improve overall system performance.

Key Responsibilities:

• Provide 1st and 2nd line eTrading support, including incident management and resolution.
• Support trading products such as Bonds (Credit/Govies), Inflation linked, and Swaps.
• Manage user requests and resolve incidents in collaboration with team members, Service Managers, and relevant Development & Platform teams.
• Offer functional and technical assistance to users.
• Participate in problem management with Development & Platform teams to address recurring system issues.
 
• Document incidents/requests and develop the knowledge database.
• Proactively monitor application integrity and performance, conduct morning health-checks, and post-deployment monitoring. 
• Assist in the application lifecycle, including project completion, testing, and resource tracking. 
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Requirements

• A strong understanding of financial markets particularly Fixed Income FI)


• An extensive background in IT for capital markets covering workflows D2D/DLC)


• A proven track record providing technical support within a Fixed Income Desk environment

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