Eligibility Manager

Eligibility Manager Job Locations US-CA-San Mateo ID 2025-10702 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking an Eligibility Manager with excellent customer service skills to evaluate, enhance and process applications for ADA paratransit service and travel planning services. Job Responsibilities: Perform virtual and in-person ADA paratransit assessments (as needed) to determine eligibility according to FTA guidelines and maintain database of eligible passengers. Provide travel planning services information including fares, service areas and system use to all interested parties. Provide travel counseling, information and referral resources using the Travel Navigatior Program. Coordination with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve an...