Job Description
**Job Summary**
The Schedule for this position is as follows: Tuesday - Friday 10:00 am-6:30 pm , Saturday 8:00 am -4:30 pm
The Eligibility Screening Services Representative Onsite serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
**Essential Functions**
+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resol...
The Schedule for this position is as follows: Tuesday - Friday 10:00 am-6:30 pm , Saturday 8:00 am -4:30 pm
The Eligibility Screening Services Representative Onsite serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.
**Essential Functions**
+ Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
+ Clarifies and resol...
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