Email & Admin Specialist

Job Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Identify customer needs and provide accurate, valid, and complete information.
• Track and follow-up on all customer requests to ensure high level of customer satisfaction.
• Handle letter generation
• Prepares and organises reports needed to understand various aspects of processes.
• Support the financial reporting group with Excel files on a monthly basis
• Ensure accuracy of record keeping and filing
• General admin duties

Job Requirements:

• Good interpersonal, communication and written skills
• Positive team player who is also able to work independently
• Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
• Meticulous is a requirement
• Excellent in Microsoft Excel is a must (eg. vlookup)
• Candidate must posse...