Email & Chat Process Intern

Email & Chat Process Intern

Company: SkillzenLoop

Location: Remote

Employment Type: Internship (Full-time)

Duration: 1–3 Months

Stipend: ₹15,000 per month

Role Description

SkillzenLoop is seeking a highly articulate and customer-focused Email & Chat Process Intern. In this role, you will be the voice of our company, providing real-time support and solutions to our users through written digital channels. This is an excellent opportunity to master the art of professional digital communication, customer relationship management (CRM), and problem-solving in a fast-paced environment.

Primary Responsibilities

• Customer Interaction: Handle inbound customer inquiries via email and live chat with a high degree of professionalism and empathy.

• Problem Resolution: Identify user pain points and provide accurate, timely solutions by following internal knowledge bases.

• Case Documentation: Maintain detailed logs of customer inte...